NEXT LEAD AI - PRIVACY POLICY

(AUSTRALIA)

ABN 41 914 265 850

1. OVERVIEW

This Privacy Policy explains how Next Lead AI collects, stores, manages, and protects

personal information in accordance with the Privacy Act 1988 (Cth) and the Australian

Privacy Principles. We operate AI-powered systems that automate call handling, enquiry

processing, and property-based communications for real estate agencies.

2. INFORMATION WE COLLECT

We collect information from agency clients including full names, email addresses,

business details, billing information, and supplied property listing data. From the public, we

collect caller names, contact details, property enquiries, booking details, call audio

recordings, transcripts, and message content.

3. PURPOSE OF COLLECTION

Data is used solely for the operation of our services, including enquiry management, call

handling, internal performance monitoring, system improvements, quality assurance, and

compliance with legal obligations.

4. CALL RECORDINGS

All calls may be recorded, stored, and transcribed. Recordings may be accessible to the

client depending on subscription level. Recordings are used only for internal monitoring,

dispute management, quality assurance, and regulatory compliance.

5. THIRD-PARTY SYSTEMS

We use secure external service providers to support data hosting, workflow execution, and

communication routing. The names of these providers remain confidential to protect

system integrity and intellectual property. All providers operate under strict confidentiality

and security obligations.

6. INTERNATIONAL DATA STORAGE

Some personal information may be stored or processed outside Australia, including

locations such as the United States and Europe. We ensure these providers apply privacy

safeguards consistent with the Australian Privacy Principles.

7. DATA RETENTION

We retain data only for as long as required for operational or legal reasons. Clients may

request deletion of data upon termination. Without such a request, data may remain

securely stored until no longer necessary.

8. SECURITY MEASURES

Next Lead AI applies stringent digital, administrative, and physical safeguards to protect

information. Although we follow industry best practices, no online system is completely

risk-free.

9. RIGHTS OF INDIVIDUALS

Individuals may request access to, correction of, or deletion of their personal information.

Requests must be submitted via our support contact and will be processed in accordance

with Australian privacy law.

10. DATA BREACH RESPONSE

If a data breach occurs, affected individuals will be notified in accordance with the

Notifiable Data Breach Scheme under the Privacy Act.

11. POLICY UPDATES

Next Lead AI may update this Privacy Policy periodically. Updates take effect immediately

upon publication.

Privacy Policy (Last Edited 8/12/2025)